Colers Patchplates

Terms and Conditions of Business

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Colers Patchplates and Creations are trading names of Jean Wright at
29 Turnham Green Terrace, Chiswick,London, W4 1RG

Placing your order

You can order on-line using your credit or debit card or, if you prefer, you can order by mail.

Payment

If you are ordering by mail from outside of the UK please note that we can only accept payment in Pounds Sterling. If you are paying by cheque your cheque must be drawn on a UK bank. Please make cheques payable to “J A Wright”

If you are paying by Credit Card you can pay in a number of different currencies and normally in your local currency.

For your security, credit card and debit card payments are handled on behalf of Colers Patchplates by PayPal.

Returns Policy

If for any reason you are unhappy with your purchase please return it to us for exchange or, if you prefer, a full refund. The items must be returned to us within seven working days from the date of delivery to you.

Unless the items are damaged or faulty postage costs are not refundable.

To ensure that we handle your return as quickly as possible please e mail us at info@colerspatchplates.com prior to returning the goods. The items must be returned in their original condition and sent to Creations, 29 Turnham Green Terrace, Chiswick, London. W4 1RG. United Kingdom.

Custom made or bespoke items are not returnable unless they are faulty or damaged.

Prices

Prices are shown in Pounds Sterling

Import Duties

If ordering from outside the UK please be aware that some countries may impose an import duty on goods entering the country. If such a duty is payable this must be settled by you directly with the authority concerned. We regret that we do not have any control over such policies.

Shipping & Handling

Shipping and handling costs vary for different items, depending on weight and size and, if ordering from outside the UK, your location.

The total shipping and handling charges for your order will be shown during the checkout process.

We aim to despatch your order as quickly as possible but please allow 14 days from when we receive your order. If paying by cheque please allow a further 5 working days for clearance of your payment.

Privacy Policy

The information you enter in placing your order will be used by us solely to complete your order and deliver the items to you. We will not divulge this information to any other party for marketing purposes.

Cookies

This site uses "Session" Cookies to keep track of your order during the checkout process. When your purchase is completed and you close your browser these cookies are removed. Session Cookies are not stored on your computer at any time.

During checkout you will be given the option for your details to be rememembered on your computer. Should you accept this option those details will be stored in a Cookie on your computer. Should you not wish your details to be stored do not accept this option.

Cookies are not used by this site for other purposes except for those specified above.